Order
To begin shopping, simply click “Add to my cart” and by adding a product to your cart and checking out would allow you to order your wines online within your website.
Your cart resides in the navigation bar with a “Cart” icon. Clicking on it opens a dropdown menu for you to look at your items within your cart. Adding an item into your cart is as simple as clicking on “Add to Cart” within the cellar.
Removing an item in your cart can be done by clicking on the cart within the navigation bar and clicking on the “X” icon beside the product.
You can order 24 hours a day and 365 days a year.
Please contact us by telephone at 3521-1573 for assistance with your online orders from Monday to Friday (Except public holidays), from 10:00 to 18:00, or via our “Contact us” section on the Website.
You can only cancel your order before you make payment. Please refer here.
You may experience a few minutes delay after you have placed your order and before you receive acknowledge email of your order. If you still not received it, please contact us at 3521-1573, from Monday to Friday (Except public holidays), from 10:00 to 18:00, or via our “Contact us” section on the Website.
Delivery
Delivery service is only available at address located in Hong Kong Island, Kowloon, New Territories, Discovery Bay, Tung Chung and Ma Wan. However certain areas are not covered for delivery service, which include North district of New Territories (Fanling, Sha Tau Kok, Sheung Shui, Ta Kwu Ling, Luen Wo Hui, Shek Wu Hui, Luk Keng, Kwu Tung, Kwan Tei Fan Ling, Mai Po, Lok Ma Chau, Closed area, Lo Wu) and outlying islands (Ping Che, Mui Wo, Lamma Island, Tai O, Po Toi, Tung Lung Chau, Grass Island, Man Kam To, Crooked Island [Kat O], Tung Ping Chau, Peng Chau, Cheung Chau) . J-Vinifity.com will not process any order for which a post office box, a parcel locker address is provided.
You can enjoy free delivery to one single location If you purchase more than HK$2,000. For purchase amount below under HK$2,000, a delivery charge of HK$200 per delivery address will apply.
The delivery must be received by person aged 18 or above. We reserve the right to request for valid identification.
Once your payment is confirmed, we will process for delivery. It will take roughly 2-3 business days (Our business days are Monday to Friday except public holidays) after final confirmation of delivery date.
We arrange delivery weekday (Monday - Friday except public holidays) only.
Predominantly for security reasons, we will not process any order for which a P.O. box address has been provided.
A signature is required upon receipt of your package. Our designated shipping company only accepts the personal signature of the recipient.
Please contact us by email: order@j-vinifity.com before 12:00 noon, one (1) working day prior to the scheduled delivery date. We will confirm the availability for you. However, if you contact us after 12:00 noon one (1) working day prior to the scheduled delivery date, we cannot rearrange or cancel your new delivery date.
No, our designated shipping company will not deliver to another address.
We can indeed deliver to your hotel. Please provide the name and address of your hotel when you place your order so that our Customer Service can have your package delivered within the given time frame. If we are unable to deliver within this time frame, we will contact you to give you prior notice.
No. Our delivery services are available within Hong Kong only (please read “Where does J-Vinifiy.com deliver?” for detail).
No. We only provide service by delivery to single designated address.
Payment
You can chose digital wallet or credit card through Stripe or PayMe by HSBC.
1) Digital Wallet (Alipay) and Credit Card (Visa, Master, American Express) through Stripe.
Please follow instruction how to proceed payment.
2) PayMe by HSBC
Download PayMe apps. When you chose PayMe as your payment option, we will send a QR code for your payment once we received your order.
Returns and Exchanges
We strive to make sure this never happens but in the event that it does, kindly contact us immediately for further assistance. We also request you to provide your order reference number. You can click here to refer to our Breakages, Shortages, Packaging Issues or Wrong orders.
Please click here to refer to Exchange and refund policy under Terms and Conditions.